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Event Details
To coincide with National Customer Service Week learn what good customer service looks like and evaluate your experiences from the good, to the bad to the ugly.
This workshop will introduce how research has established what is important to customers using examples of your own business organisation to contextualise and think about your own performance.
Knowing how to handle your customers in an appropriate and professional manner can result in significant business impact with customer satisfaction generating recommendations, extending business with and retaining your best customers! Is the customer always right or can you take customer service to a different level?
Please note: Only 2 individuals per company can attend a workshop.
When & Where
St John's Innovation Centre
Innovation Park
Cowley Road
CB4 0WS Cambridge
United Kingdom
Friday, October 8, 2010 from 11:00 AM to 2:00 PM (GMT)
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Hosted By
St John's Innovation Centre